1 reviews | Active since Apr 2021
King Price - King of Frustration
I am re-posting this review with a revised rating:
Original review: Claim was approved quickly, Major problems getting approval from King Price to repair the car at the Mercedes authorised repairer
Claim was approved quickly, Major problems getting approval from King Price to repair the car at the Mercedes authorised repairer. 7 phone calls so far and lots of broken promises. Today, Samukelisiwe Nkosi was extremely helpful and kepy her commitment to call back, hopefully this is now resolved
Another day, no progress. Nearly three weeks after the incident the repair has not even started.
King Price was supposed to change the repairer to DALS since the are the only authorized Mercedes repair center. Dals knows nothing about the repair. The original assessor (automagic) knows nothing.
I have never had such a miserable claim experience in my life
Close of business today if there is no progress I am taking this to the NFO
I will update this review as the claim does or does not progress
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us or our service providers, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Your concerns have been sent to management in our assessing team and the repairer for urgent feedback.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us or our service providers, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Your concerns have been sent to management in our assessing team and the repairer for urgent feedback.
It would be great if agents at King Price were better able to escalate when things get obviously out of hand beyond sending an email (which appears to have little effect).
Anyway, King Price has righted the wrong, thank you guys
It would be great if agents at King Price were better able to escalate when things get obviously out of hand beyond sending an email (which appears to have little effect).
Anyway, King Price has righted the wrong, thank you guys