1 reviews | Active since Feb 2012
King Price (Jayni Pretorius) - Lies&poor service
I was issued a rental as part of my claim 15 feb - rental duration = 30 days<br> 22 Feb - i returned car to OR tambo as i had to travel to CT for work. <br> I spoke to Jayni to arrange a new rental for me to pick up 26 Feb upon my return to JHB<br> 26 Feb i picked up the new rental as arranged. <br> nothing was communited to me concerning my rental form this point until:<br> 25th March - I receive an SMS from Bidvest that my car is due the same sunday 27th March. because i received the sms on a public holiday , i am unable to do anything about it untill the next working day - tuesday 29th.<br> 29 March- spoke to jayni regarding extending my rental vehicle to which she responded : kingPrice has already extended your rental by 12 days to the 27 th MArch and will not extend any further.<br> <br> My timeline with rental is as below;<br> 1st car hire prior to ct trip - 7days (from 15 feb to 22 Feb) <br> 2nd car hire post ct trip - should hav been for balance of 23 days to makeup a total of 30 days! (from 26 Feb to 20 March) <br> <br> If my rental was in fact already extended by 12 days as Jayni says, it should be from the 20 March to 01 April. <br> 1. Why has the rental been stripped from me? if i had already received 12 d
Jean from our claims department has tried to contact you regarding this matter but was unable to reach you.
From our records it seems that when your car hire was only supposed to be re-booked for 23 days after you returned from your trip but was in fact re-booked for 30 days. You have therefore already benefited from an additional 7 days car hire due to the error in the re-booking of the vehicle.
Please may you be in contact with him on *** so that he may provide you with further feedback regarding this matter.
Royal regards
The kings court
Jean from our claims department has tried to contact you regarding this matter but was unable to reach you.
From our records it seems that when your car hire was only supposed to be re-booked for 23 days after you returned from your trip but was in fact re-booked for 30 days. You have therefore already benefited from an additional 7 days car hire due to the error in the re-booking of the vehicle.
Please may you be in contact with him on *** so that he may provide you with further feedback regarding this matter.
Royal regards
The kings court
