King Price (Jayni Pretorius) Extremely Poor Servic

I was hijacked 13 Feb 2016 - my car recovered within hours with minor damages( Thanks Altech Netstar). Claim registered Monday 15th Feb. Jayni Authorised for my car to be towed from the Police Depot same day ( from what she told me). Thursday 18th having gotten no further feedback from Janyi i called King price and got feedback from Jayni that my car was a write-off. Distraught, i challenged this feedback as i had seen my car at the police depot and confirmed all damages. 22 Feb i got a call from a gentleman that my car was at SDM in Error! - at this point my car had been Dumped at SMD in the scortching sun for 7 full days for absolutely no reason. 23rd feb my car is towed again from SMD to another facility close to Alexander. at this point Jayni had never contacted with any update on my claim since the claim had been registered ( minus my efforts to get hold of her 18 feb). today is the 25 feb, i have absolutely zero updates from Jayni despite having sent her 2 mails requesting improvement on communciation concerning my claim. I am absolutely DISAPPOINTED in King Price. I regret having changed to this company and this my very first claim. very poor customer service Jayni.