1 reviews | Active since Sept 2022
King Price & Jaco Venter
I have lodged a claim for my ****** phone, i was asked to send 6 things for the claim to be processed which i sent. Jaco Venter is the consultant assisting me, i have submitted 3 times and every time i follow up, more documents are being requested such as bank statements, phone billing, google map and contacts details of people who were not there when the incident happened but they were assisting me find my phone. It got to a point where he asked me if i gave the ******* my iCloud details since my phones location disappeared on find my iphone when i was looking for it. I am not happy at all with his service because it seems like he’s trying to sabotage my claim and this is not what i had been promised when i took the cover.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department tried calling you yesterday on both the numbers we have listed for you but to no avail. We have asked them to try again.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department tried calling you yesterday on both the numbers we have listed for you but to no avail. We have asked them to try again.