KING PRICE IS THE WORLDS WORST INSURANCE COMPANY they don’t pay out claims

My husband logged a claim for our house and contents on the 12 of March because we had a terrible hail storm. They rejected the claim without calling us to advise anything! I called in in the next morning and apparently it was rejected due to lack of maintenance due to the membrane being damaged So I questioned it and asked where is my roof not maintained and pictures of this so called membrane ? all of a studden another accessor was sent out and I didn’t receive the picture of this so called membrane up until now !!! I took leave to make sure I was at home When the 2nd accessor came out and I asked Willem to take me a clear picture of the membrane issue as king price advised. He came down and told me ma’me there is no membrane issue on your roof hence why I cannot give you picture and he left . I awaited for king price call however by now I should know they wouldn’t because they service have proven to be pathetic however I had hope and waited, eventually I had to call in and I spoke to Sonia Grobler (manager)from the pretoria direct claims department and she didn’t have a clue what I was asking her! I told her I want all the pictures and to show exactly where is the lack of maintenance on my roof in the lounge area because that’s the place we claiming for ! She had absolutely no answers and I had to wait. She also told me that she will send me the assessors report to validate because from my side KING PRICE IS A **** ! How can two assessors come out and one confirm there’s no membrane issue but they decline on that … how many clients is king price ****ming that don’t call and question their rejected claims ? This is a ponsy scheme honestly in my opinion!!! Even the times Sonia Grobler promised to call me she never did.Basting it on this I asked Sonia Grobler to put my through to her manager and without telling me that her manager is not available she put me through to Bryson who is investigation manager and who fault with me and made me feel small and told me such bad things and made feel stupid when Sonia had asked me to fix the roof because water was damaging my house everytime it rained .. Bryson said if you roof was fixed we would came out and showed you ? Like are you two different companies?? You guys advise clients to do something to put them in a worst situation because king price didn’t have a valid reason to decline and I was asking all the right questions!!!! After Bryson taught with me he took down my details and told me Owen Dippenaar who is Sonia Groblers Manager will call me and he did but it rang twice before the attempt was dropped I called back about 15 times to speak to Owen Dippenaar and up until this very day he hasn’t taken my call or had the bledy decency to call me back . I e helped for hours waiting for Owen or Sonia to take my calls and no one is taking my calls .im trying to get whole of Gideon Galloway who is the CEO of king price and no one know where he or who he is apparently the staff dobt even speak to him which will explain why the service is so pathetic!! I’m cancelling my policy and I want my a call from Gideon or I will make sure I do everything until I speak to Gideon about my claim . You guys are sending me pictures of the store room kitchen everywhere except the lounge!!!! The crack is not in the lounge area and now the claim is rejected because the roof the straight and not slanted ??? So I want an accessor to explain to me when water has not seeped through the last year that we’ve had this policy!!!! GUYS OLEASE DONT WASTE YOUR TIME ON THIS HORRIBLE INSURANCE COMPANY ! Try another company!