King Price is king!

<p>Generally speaking, I think most South Africans have gotten so used to poor service levels, be it long turnaround times, not getting proper or timeous feedback, speaking to call centre agents and having to wait in long queues, having to follow up a zillion times, or just experiencing the utter frustration of not being heard…</p> <p>I was, however, blown away by the service I recently received from King Price. My daughter was in an accident with my car; so after the initial shock and a replay of the events in terms what could have happened, I made the dreaded phone call to our insurance company. The agent that initially assisted me, was super friendly and efficient and took down all the details - I did not have to do anything, apart from providing her with a SAP case number. </p> <p>The very next working day, I received a phone call from their Claims Team Manager, *****goa Mametja. Her first question to me was not about the accident and the potential liability that could come their way, but it was about the wellbeing of my daughter. And it wasn’t a pretentious question that she had to tick off on her call list - we had a genuine conversation about the accident and what had happened and how my daughter was doing. She took down further details and then immediately gave me a claim number, with the promise that an Assessor would contact me for further assistance.</p> <p>Shortly thereafter, I was contacted by one of their Claims Assessors, Johan Claassen (JP). I initially felt quite intimidated, as we are new clients of King Price (who have never ever before submitted a claim for a vehicle accident to any insurer) and I had a certain perception that short-term insurance companies would do their utmost best to find the smallest technical justification or loophole to reject a potential claim. JP, however, asked all the relevant questions and then explained to me that he needed time to do some investigations and conduct interviews with the relevant third parties. He however kept me in the loop all the time. I never had to wonder what the next step would be. If he arranged to call us at a certain time, he was on time, and if he promised feedback, it was also on time. He never created any expectations on my side, as he explained that our claim has to meet their policy criteria. That part I understand and I respect - he was only doing his job at the end of the day. But what a super and professional job!</p> <p>What I appreciated most in my dealings with King Price, is that I never felt lost in the system. Every interaction with them was person-to-person, friendly and timeous. Their reliability and responsiveness, as well as other service aspects such as assurance and empathy, gave new definition to my perception of service, especially in the insurance industry. It wasn’t even necessary for me to take obtain quotes from different panel beaters - King Price arranged everything for us.</p> <p>My claim was approved and for that I am ever so grateful, but even if my claim was rejected, I think I would still have thanked you for your outstanding service. My service experience with Kind Price once again proofs that “bigger is not always better”, and “cheap doesn’t have to be nasty”. Your contributions in terms of our risk cover was MOST affordable, yet, your service exceeded all our expectations.</p> <p> </p> <p>THANK YOU!!!</p> <p> </p>