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gracempiti G

1 reviews | Active since May 2016

21 Jun 2018, 11:45

King Price is as cheap as their service!

I called to cancel my policy because I sold the policy. Andre the retention advisor has the audacity to ask me whether "I am sure" I sold the cars. I tell him i am going through a divorce. He refuses to believe that I sold my cars and I tell him should stop calling me dishonest and then he says i dont have to be hash with him because I am going through a divorce and asks if i am always like this. He continues to refuse to cancel my policy because I am not telling him the truth. I have never in my life experienced such rude and inconsiderate service! Bad service I would remain quiet about but this is more than bad and I will advise people not to insure with King Price if this is how they treat people, let alone people going through a bad patch.

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Replies (1)
King Price Insurance
King Price Insurance's reply21 Jun 2018, 17:48
Official

Hi Tlangi

Our sincerest apologies for the negative experience, rest assured we will listen to the convo and deal with the agent involved accordingly. Marelda from our retentions department has been in contact to discuss your concerns and the way forward. Thank you for your patience and understanding,. Should you require any further information please do not hesitate to contact.

Royal regards

The kings court