King Price is Abusing me Emotionally

Item: King Price Insurance
Rating: 1
Author: RUDZANI M

Good day

I have an very big complain that's I feel KinG Price is taking advantage of me

In 2019 I joined king price In june I was debited 3 times in a period of a month then in that time I already claimed for windscreen I phoned on my second debit was advised that i will get the recording before I get a recording I was debited for for the 3re time then I went to bank and reverse my money

Then Jessica Roux 1 of your rude employee dealing with my query she advised me that am liable for the claim I did which is fair I got the debt acknowledgement for which am required to sign or else she will take me to lawyers but the issue with the form is they need my account to pay which AM NO LONGER FEELING SAFE TO GIVE KING PRICE MY BANKING DETAILS DUE TO THE BAD EXPERIENCE THAT I EXPERIENCED WITH THE DEBITS THAT HAPPENED TO MY ACCOUNT

I acknowledged the debt but am nicely asking for the account that I need to use to deposit the money

The answer I get from Jessica Roux it's a threat of Being handed over to lawyers this is totally not professional

Can someone who is not rude and willing to assist without treating customers according to their Race or Colour help me with the account I need to deposit the money that I owe this insurance that makes customers suffer because of their faults to customers

Helpful (0)

Replies (3)

King Price Insurance's replyOfficial

09 Feb 2021, 16:15

Good day, I trust you are well. I tried to call you with regard to the hello peter complaint we received but there was no answer. I am Jessica’s Team manager. I see and understand your unhappiness regarding the Acknowledgement of debt and the debit order. Unfortunately we cannot authorize cash payments and payment can only be made by way of debit order. The reason we are claiming the amount from you is because your premium was reversed previously. We paid out your claim without having received the premium (due to it being reversed). I note from your complaint that you are not disputing the fact that the monies need to be repaid, only the debt order. The Agreement of loss is an agreement between you and King price and we cannot stray from the agreement – we can only deduct the specified amount on the date filled out on the agreement. Only if there are insufficient funds we will try again a day or two after the agreed date. I trust that you find this in order. I note you have an attorney n record, should there be any queries he can contact me.

Royal regards

Vanessa Mostert - King Price legal department

King Price Insurance's reply09 Feb 2021, 16:15

Official

RUDZANI M's updateReviewer Update

09 Feb 2021, 20:25

Good day

Your response doesnt elaborates the Abuse that King Price did on my account and the ********ly debits that no one is intrested on investigating the debits I reversed because no one was able to explain why I was debited three 3 times in a space of 30 days

You guys are Evil you forced me to provide my personal account so you can continue and victimise my personal account in a threat of being taken to lawyers the customers who signed up for this must have alot of money for incase king price decides to debit multiple times in their accounts

RUDZANI M's update09 Feb 2021, 20:25

Reviewer Update

RUDZANI M's updateReviewer Update

01 Mar 2021, 16:03

Good day am still waiting for a response its being weeks now without answering my question

RUDZANI M's update01 Mar 2021, 16:03

Reviewer Update

Good day am still waiting for a response its being weeks now without answering my question