King Price is a Royal Pain.

I purchased a Kia Picanto for my daughter from MitMak Motors in Pretoria North. As part of their service offering, I was provided with two months' free vehichle insurance from King Price, after which, I could opt to remain with King Price or not.

King Price deducted R300 from my bank account as pro-rata for the first month's (March) insurance, as well as R 1063,06 (April), for which I was reimbursed in full.

Upon obtaining a quote from my broker, it turned out to be cheaper to insure the vehicle under my own existing insurance policy.

On 29 March I informed King Price hereof in writing, instructing them to not deduct any further funds from my bank account as the vehicle is insured by another company. I also requested that they confirm receipt of the email, which I have not received, although the email address I used was given to me by the agent, Jarod, I spoke to in the first place. *** and ***

On 26 April, King Price deducted another R1063.06 from my bank account.

When trying to send them an email on their website, it states that my email address is invalid and I am unable to reach them.

In order to strop and reverse this debit order, I will have to pay from my pocket R500. Who will reimburse me for their oversight and/or incompetence?

I want my money back and I want to be reimbursed for the R500 I now need to pay my bank from my pocket in order to fix their mistake.

Teresa Bascerano