King Price is a huge disappointment!

I had my cars insured at King Price for years and had my two iPhone X's insured in June 2019. In a couple of months, one had water damage and the other one dropped and got damaged badly. I forgot the insurance and send them somewhere else for repair first. After I remembered that I had insurance and had them collected by a Kingprice technician (Samsung Pretoria), I then received response that they could not been reimbursed because of unauthorised repair. I had no problem with the above fact at all!! However, I never received my damaged phones back, which I intended to send somewhere else to get them fixed and sold as 2nd hand phones and I was promised a good pay back from it. I made countless phone calls to Kingprice. Each and every time there were different agent answered my phone call, every time I was promised that they would call back or escalate to the superviser. I NEVER received even one call back until Maurice held a tel meeting of Kingprice, me and Samsung Pretoria. SP promised they would look for my phones. No response in weeks. I sent an email to Mr. Hannes Holland shortly before lock down. No response for months. When I received email response from Mr. Holland eventually, I was asked that whether I would accept two other water damaged (not repairable, from the trash box) phones from SP as compensation. I found it amusing and ridiculous! A couple of weeks after I made it clear to Mr. Holland that the suggestion was not acceptable at all as KP (or 3rd party that has contract with KP, who knows what happened to my phones) lost my phones and KP should be responsible, someone else from KP called me, not negotiating, but rather announcing the "management decision" to me that they would generously compensate R1000 for each of my phones, because "they were not repairable". I refused the pathetic amount of so called compensation. I have never received the original report regarding the repairing status of the phones, even after I requested from the person who "announced" the decision to me. I was also never told that the reason KP was not paying for the broken phones were "unrepairable". Please provide all the supporting documents!! Despite the fact that KP had assessed my phones, the actual fact is that KP LOST MY PHONES and do not want to be responsible!!!! Despite the outcome of the above matter, I feel I must warn the fellow consumers and potential clients that KP is not such a company who would take care of you when there is a problem/dispute. They would leave you making phone call with no follow-up, they would ignore your need of help, they would not care about how much money and time and stress you are undergoing for something they could easily sort out, they would simply leave their clients confused and helpless, maybe until the clients lost hope and just drop the case!