NR
Ntombifuthi R

1 reviews | Active since Dec 2018

17 Jul 2025, 12:45

King Price is a ****

Dear King Price Team,

I have been a loyal client for over 10 years, maintaining uninterrupted insurance coverage throughout this period. On 11/07/2025, I requested that my current vehicle be removed from my policy effective 18 July 2025. However, the consultant processed the removal effective immediately, despite my clear instruction.

I was later informed that this was due to a technical issue on your side, which has prevented the correction of the effective date. I find it deeply concerning that I am now being held responsible for an error that originated within your system, despite having paid my full premium and communicated my request in good faith.

This experience has left me feeling that my decade-long loyalty and consistent payments are not being valued. I respectfully request that this matter be escalated and resolved urgently, with the correct effective date app**** as originally instructed.

I look forward to your prompt response and a fair resolution.

0
Replies (1)
King Price Insurance
King Price Insurance's reply17 Jul 2025, 13:54
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our client care team will be in contact to discuss.