1 reviews | Active since Mar 2018
King Price Insurance's Unfair Claim Rejection and Unprofessional Treatment
Dear Hellopeter
I had an incident on the 3rd May 2019 whereby my car caught fire whilst sitting inside it at my house in the yard.
My car, Isuzu burnt (description of the incident is reported telephonically and written to King Price Insurance on Questionnaire Pre-Fire Investigation Form). At first i was promised that the insurance will assess my claim within Fifteen (15) days but they took longer than that, the claim was logged on the 3rd May 2019 and decision was made on the 11th June 2015. Simply because the King Price fire investigating specialist named, Neville Minne, (whom asked me to rate his efficient service for a quick turn around feedback) failed sending his report to Mr Rodney Mahlangu on time as he said he would. Mr Rodney Mahlangu is the person who has been handling my claim. i have been communicating with Mr Mahlangu via email ********** and landline ( ********** 744).
When Neville Minne called on (05th May 2019 at 14:16 for 10min 25sec), to inform me about the repairs price of the vehicle estimated at R44 000+, i asked him whether he consulted with motor engine convertors specifically the Spintronics Management systems the car is currently using. He said his estimate is for standard Isuzu Management and that it will take him another time to find a specialist to assess and give him a specialised perspective. In the conversation i recommended that i refer him to an independent Spintronics Specialist (Hanu - 0826****02 from CH-Autoshop). He also said that i must speak to King Price, especially to the person handling my claim if i want to assist the insurance by referring a Spintronics Specialist (referring to the gentleman who fitted and serviced the car). Further more, over the same telephonic conversation with Neville Minne, he mentioned to me that he did not see the need of a specialised spintronics management consultant as the car per his view can be sent to any auto body with any available mechanic to sort it.
On the day i had logged the claim i requested for a car hire of which as per my insurance policy i am entitled to it. Even though, i was not given a courtesy car, it costed me to call King Price again and ask Mr Mahlangu what is going on with the courtesy car, which eventually allowed me to have it almost two weeks later on the 17th May 2019 at 10:50am. Thanks to King Price for the inconvenience caused without even a decent apology.
Yesterday on Tuesday, 11th May 2019 at 09:05 i have received an email from Mr Rodney Mahlangu informing me that "No cover where the cause of damage was as a result of mechanical, electrical, electronic breakdown, defect of failure” King Price Insurance rejected my claim. Then i called him afterwards to get more details of what are the insurance’s reasons on the specialist's report that makes them reject my claim. He said, the specialist Neville Minne stated that the fitted petrol pipe is generic and is not suitable for high pressure fuelling on the Isuzu with Lexus V8 Conversion. Especially between the Injector fuel rail and the fuel regulator. (Mind you He, Neville does not specialise with Spintronics Conversions) as per my discussion with him.
NB:
The petrol pipe fitted to the car on 12th March 2019, is a "20 Bar High Pressure Multipurpose Rubber Hose (for Fuel, Oil, Water and Air).” When Hanu bought and fitted this High Pressure Fuel pipe on the car i was present to making sure that it is not a wrong one. The car is running on a high pressure fuelling of 3-Bars below 4-Bars, from the petrol tank to the injector fuel railing. The "20 Bar High Pressure Multipurpose Rubber Hose (for Fuel, Oil, Water and Air)” pipe is fitted from the petrol tank where it supposed to start to the injector fuel rail where it ends. It is an approved official used pipe for race cars running on high pressure fuelling and V8/v12 Conversion engines not only South Africa but other countries like USA as well. To see the pipe correctly you can view it under the car from the petrol tank the the engine as stated above.
As the car has a V8 engine, when i took the King Price Insurance for it i disclosed the size of the engine and the management system i am running it. But then, when Neville Minne called me he said, he is aware that i did not disclose to the insurance that the car has a V8 Lexus 4.0 Litres and that when they pay or should they pay for repairs they won’t include some parts of the engine. I believe all your calls are recorded and that you should be able to receive recordings of his auto call that he made to me for validations purposes.
Now i don’t understand the specialist’s report which is orally discussed with me by Mr Mahlangu but refused to send it to me as i believe that i am entitled to it for proper comprehension and legal dispute purposes. The question is, has these King Price Specialist issued a specialised report or a general report rated as a "One Size Fit ALL methodical report”? Does He, Neville Minne specialise with conversions on V8/V12 Engines and Management systems running them or he is just a fire investigating specialist that issue specialised reports without consulting with specialised industries within the motor industry?
I have not hidden anything from Mr Rodney Mahlangu from day 1 when he needed information from me or the person who services the car. But King Price is playing hide and seeks till this day.
Car Hire:
I asked Mr Mahlangu yesterday when he told me about the rejection of the claim to update me on the matters of the car hire since the claim is rejected. He rep**** by saying the insurance will call me to rearrange returning dates and times. No one called accept that after i woke up this morning Wednesday 12th June 2019 at 08:03 i received a Text Message from Europcar reading as follows:
"Dear Customer,your courtesy car is due back on the 2019-06-15 @ 15:30. Should you not return timeously, additional days shall be billed to you. Regards EuRopcar"
and again, Wednesday 12th June 2019 at 09:48 another one came;
"Dear Customer,your courtesy car is due back on the 2019-06-12 @ 15:30. Should you not return timeously, additional days shall be billed to you. Regards Europcar"
the reason why i asked for communication is because the car is used by my wife to drive from home to work but not me. For inconveniences sake i asked Mr Mahlangu to ask the insurance to communicate the rearrangements to at least be a communication of a day or evening before the return date but all i got are the immediate messaging posted above.
RE:
I would like to Dispute the jection of my claim which its letter is attached on this email. For King Price does not have any valid legal reason to reject my claim of the Isuzu KB360 LX as per reference of their decision to their fire investigating specialist report. On the day i added the Isuzu KB 360 LX, i had disclosed to the insurer that the car is a V8 Conversion to Lexus V8 4.0 Litres (None VVT), with Spintronics Management System. Meaning that it is no longer a normal Isuzu Kb 360LX. Also i sent it for assessment to the suggested assessment centre by King Price Insurance.
To King Price Insurance, please have some decency to treat me as a valued client/customer as you always claim to do so for every client you have.
Should you dispute the outcome of your claim, kindly email a detailed dispute to *** for further review of the matter.
Should you dispute the outcome of your claim, kindly email a detailed dispute to *** for further review of the matter.
Until this far, I have only received an Automatic reply on the same day 12 June 2019 at 12H49.
Reading as follows:
“Greetings,
Your correspondence has reached the disputes office.
Kindly be advised that we will revert to you shortly.
Regards
Your Council“
and another reply which came on the 13th June 2019 at 08H26.
Reading as follows:
“Good day,
With this reply to King Price Insurance, I stand to question that; If the council is taking my dispute in consideration. How come still to this day I do not have a person to update me on their ongoing progress of investigations? How come I do not have a name of person who is belonging to their team who handles my dispute with Royalty?
In the beginning of my claim which originates to this dispute, I was told my claim’s assessment and turn around will take up to 15 days but it ended up taking more than 30days yet still with a deniable rejection to my long dragged claim.
The King Price insurance is acting weirdly strange and it upsets me because is not how a professional world suppose to treat clients who entrust them with their ‘peace of mind’.
If you wanted to focus so much on lame excuses like accusing me of using a wrong material on the Isuzu KB360 LX car after the incident of the 3rd May 2019, which is the same Pipe as the one I had used before when I took the insurance. The same material that qualified the car during your assessment. Why did not King Price Insurance reject the Pipe/material at the beginning when I took the insurance so I could use the right Pipes as per your standards?
Why approved my application and assessed my car just to wait long enough to tell me after I experienced such a setback incident to pin me with such shame from an *********** so called special report?
What do you assess for one to qualify for your insurance? Or you assess our cars just as a procedure to fill up your database and make more money that will not even help back your clients when times of need come.
I do not appreciate to be insulted so badly because I know I spend money to maintain all my vehicles clean and insurable. I may not deserve many things but I do deserve to be compensated for the damage to my car as it has nothing to do with mechanical, electrical, electronic breakdown, defect of failures per your wrong findings.
There is no Royal Treatment to all this as you always claim to provide us clients with one and I find King Price selling fairytales!!!
Thank you Hellopeter????
Until this far, I have only received an Automatic reply on the same day 12 June 2019 at 12H49.
Reading as follows:
“Greetings,
Your correspondence has reached the disputes office.
Kindly be advised that we will revert to you shortly.
Regards
Your Council“
and another reply which came on the 13th June 2019 at 08H26.
Reading as follows:
“Good day,
With this reply to King Price Insurance, I stand to question that; If the council is taking my dispute in consideration. How come still to this day I do not have a person to update me on their ongoing progress of investigations? How come I do not have a name of person who is belonging to their team who handles my dispute with Royalty?
In the beginning of my claim which originates to this dispute, I was told my claim’s assessment and turn around will take up to 15 days but it ended up taking more than 30days yet still with a deniable rejection to my long dragged claim.
The King Price insurance is acting weirdly strange and it upsets me because is not how a professional world suppose to treat clients who entrust them with their ‘peace of mind’.
If you wanted to focus so much on lame excuses like accusing me of using a wrong material on the Isuzu KB360 LX car after the incident of the 3rd May 2019, which is the same Pipe as the one I had used before when I took the insurance. The same material that qualified the car during your assessment. Why did not King Price Insurance reject the Pipe/material at the beginning when I took the insurance so I could use the right Pipes as per your standards?
Why approved my application and assessed my car just to wait long enough to tell me after I experienced such a setback incident to pin me with such shame from an *********** so called special report?
What do you assess for one to qualify for your insurance? Or you assess our cars just as a procedure to fill up your database and make more money that will not even help back your clients when times of need come.
I do not appreciate to be insulted so badly because I know I spend money to maintain all my vehicles clean and insurable. I may not deserve many things but I do deserve to be compensated for the damage to my car as it has nothing to do with mechanical, electrical, electronic breakdown, defect of failures per your wrong findings.
There is no Royal Treatment to all this as you always claim to provide us clients with one and I find King Price selling fairytales!!!
Thank you Hellopeter????
Until this date 08/07/2019 time is 08:56am, there is no decision or finding from the King Price's Council (Internal Ombudsman). Firstly, the insurance company delayed my claim till a very last moment to tell me they rejected my claim based on their specialist report that is not even specialised. Cherie Wilson from the King Price Council whom i believe is within their internal ombudsman called "Your Council" said;
"On 27 Jun 2019, at 10:27, YourCouncil <***> wrote:
My apologies for the delay in response.
Kindly be advised that I am still busy reviewing this matter and hope to get final feedback for you soon.
I trust you find this in order.
Kind regards
Cherie Wilson"
NB:
I may not know the definition of soon but i do not think it means the Council will take 18 working days instead of 5 - 10 working days to issue their findings from their specialist report in order to given out authorisation to fix my car. Until this day my car is still stuck not fixed because i am waiting for my insurance that promised me a "Royal Treatment" on claims and queries from day one of taking the insurance.
King Price is still indulging on my monthly premium debits this yet but they cannot authorise my car to be fixed. I currently pay for an insured stuck car that my insurance don't give a damn about but my money.
Until when will King Price give empty promises? Until when will King Price start to give me and all its other customer the Royal Treatment that we deserving instead of taking me and possibly others for fools.
King Price fix my car i need to be mobile as you rushed in to taking your courtesy car before due date, may you also rush to fixing my car because it is not funny any more incase the purpose of these day you making was meant to be funny.
I hope to hear from you before the end of business day today, 08/07/2019.
Until this date 08/07/2019 time is 08:56am, there is no decision or finding from the King Price's Council (Internal Ombudsman). Firstly, the insurance company delayed my claim till a very last moment to tell me they rejected my claim based on their specialist report that is not even specialised. Cherie Wilson from the King Price Council whom i believe is within their internal ombudsman called "Your Council" said;
"On 27 Jun 2019, at 10:27, YourCouncil <***> wrote:
My apologies for the delay in response.
Kindly be advised that I am still busy reviewing this matter and hope to get final feedback for you soon.
I trust you find this in order.
Kind regards
Cherie Wilson"
NB:
I may not know the definition of soon but i do not think it means the Council will take 18 working days instead of 5 - 10 working days to issue their findings from their specialist report in order to given out authorisation to fix my car. Until this day my car is still stuck not fixed because i am waiting for my insurance that promised me a "Royal Treatment" on claims and queries from day one of taking the insurance.
King Price is still indulging on my monthly premium debits this yet but they cannot authorise my car to be fixed. I currently pay for an insured stuck car that my insurance don't give a damn about but my money.
Until when will King Price give empty promises? Until when will King Price start to give me and all its other customer the Royal Treatment that we deserving instead of taking me and possibly others for fools.
King Price fix my car i need to be mobile as you rushed in to taking your courtesy car before due date, may you also rush to fixing my car because it is not funny any more incase the purpose of these day you making was meant to be funny.
I hope to hear from you before the end of business day today, 08/07/2019.
Updates on the King Price Case;
Until this date King Price Insurance take me for a fool and worthless customer as they make empty promises each time they receive my communications but not deliver.
On the 08 July 2019, 09:21
I wrote a review here on Hellopeter platform and forwarded eMail to King Price. They rep**** by saying;
On the 08 July 2019 at 16:06
“Good day Sandile,
But then until today to insurance with empty promises and, good with inconveniencing customers on Claims, but without a doubt which is excellent on debiting premiums on time or even before set times, still keeps me in the dark about my so called Dispute.
What does the below means to King Price as is from them?
“Our sincerest apologies for the delay.
Clearly King Price Insurance is failing my dispute beyond making a conscious decision to resolving the Unfair Rejection on my claim. Further more, the insurance is failing to acknowledge the foul report which was made by their *********** Fire Investigating Specialist(s).
NB:
King Price swallow your pride as my Insurance, admit your wrong and approve my claim to fix the Isuzu KB 360 LX.
It is converted to LEXUS V8 Non VVT 4.0 Engine with Spitronics Engine Management (Which I disclosed when taking the insurance for the Bakkie). That means it doesn’t use Isuzu standard management system.
What is your verdict on the dispute King Price Insurance?
Updates on the King Price Case;
Until this date King Price Insurance take me for a fool and worthless customer as they make empty promises each time they receive my communications but not deliver.
On the 08 July 2019, 09:21
I wrote a review here on Hellopeter platform and forwarded eMail to King Price. They rep**** by saying;
On the 08 July 2019 at 16:06
“Good day Sandile,
But then until today to insurance with empty promises and, good with inconveniencing customers on Claims, but without a doubt which is excellent on debiting premiums on time or even before set times, still keeps me in the dark about my so called Dispute.
What does the below means to King Price as is from them?
“Our sincerest apologies for the delay.
Clearly King Price Insurance is failing my dispute beyond making a conscious decision to resolving the Unfair Rejection on my claim. Further more, the insurance is failing to acknowledge the foul report which was made by their *********** Fire Investigating Specialist(s).
NB:
King Price swallow your pride as my Insurance, admit your wrong and approve my claim to fix the Isuzu KB 360 LX.
It is converted to LEXUS V8 Non VVT 4.0 Engine with Spitronics Engine Management (Which I disclosed when taking the insurance for the Bakkie). That means it doesn’t use Isuzu standard management system.
What is your verdict on the dispute King Price Insurance?