King Price Insurance Worst Customer Experience

Dear King Price Insurance

the reason for me typing this review is because I have failed to get any assistance from your call center

I have called over 5 times and spoke to about 7 different consultants with no grace

I have had the worst customer experience with your company and this is the reason why , I opted to take out insurance for my vehicle and I spoke to one of your sales consultants in October 2019 to cover my vehicle, the Policy Schedule was sent through to me on the 13th of November 2019 when I had time which was later that month that I went through the Policy Schedule and I noticed that some of the info on it was incorrect which was the make model of the car and important info , have you ever been cancelled by an insurer stated "no". However I did inform the sales consultant that I have been cancelled by an insurer before ,I had taken house hold content cover for my parents house and the policy was cancelled after a claim was repudiated which was around 3 years ago.

during this time King Price was billing the full premium for comprehensive cover but I only had third party cover , the Policy Schedule states "please note that its a condition of cover that your car is inspected at King Price approved service provider,unless brand new .Until you've done this,you ll only have third party cover.

I called early in December and spoke to a consultant in client care and explained that i would like to correct the details on the Policy Schedule and he advised that he is not sure if King Price will be able to give me cover if i had been cancelled by an insurer before , however he will get back to me

on the 23rd of December 2019 I get a call from your retention department which I asked to be called back in 15 min , I then get an email stating that King Price is trying to get in touch with me with no success which was false. I then called back and spoke to a another consultant named "Sue" i explained again what had happened and then she advised that she will be able assist me with correcting all the info , she requested an 'MNM" number from me to identify the correct vehicle model and I spent some time advising that there is no "MNM" number on the log book there is only a "VIN" number to identify the make and model she eventually asked me if i want to cancel my policy !

Soon after another consultant came on the line named "Genevieve" who mentioned that she is a senior consultant she advised that King Price will not be able to give me cover because i have been cancelled by an insurer before , I then advised that it is only fair that your company refunds my monthly premiums that I have paid because your sales consultant captured the incorrect information , I could have been advised upfront that King Price will not be able to provide cover if the consultant had captured the correct info and I could have taken cover with any of the other insurers that offered me cover , the consultant advised that they will not give me back any monthly premiums and transferred the call to the retention department were I spoke to another consultant named "Timothy" I explained everything again and Timothy advised that he will need to escalate this to his management team and give me feedback on the 30th of December 2019

I received no feedback to date , I called King Price customer service this morning and spoke to a consultant named "Micheal" I asked to speak to someone senior and he advised I can speak to him which I did and I explained the situation again and he then advised that he cannot assist he will put me through to retention's eventually no one answered and the call went back to him and he said that no one is picking up in retention's he will send "Timothy" an email to get back to me. I then told him that I gave King Price a fair opportunity to solve the mess that they created they haven't kept to timelines and gave me any feedback I advised the consultant that I am now taking this up and I will share my experience with your company on every platform , he said as a customer I have every right to do so

Before considering getting cover with you I did some research generally on Hello Peter and google etc , I did notice has of recent King Price seems to have gotten some good reviews and I have a few colleagues whom have recently insured their vehicles with your company based on this and of-course the reductions in premiums being an excellent selling tool

the concern here is how many more people out there have been attracted and persuaded into taking up policies and having the worse after sales or customer experience.

its really sad to see a business operate in such an ********* way !!!