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MORASWI M

1 reviews | Active since Dec 2016

12 Jul 2017, 22:32

King Price Insurance violated my rights to fair and just dealing

<p>i joined king price insurance in 2016, i insured three cars, home contents, portable items such as cellphone, tablets. on one fatal night in May 2017, a drunkard, reckless drivers with unroadworthy car and with no drivers license hit my Merc at the back, wherin the car sustance serious damages. the insurance company as usual called its assesor for investigations, but failed to gt excuses for not paying for my repairs. though it took almost a month before the car could be approved for repairs on the 01 June was called by their repairer to bring the car, the car took almost another month due to lack of spares. my hoes started when King Price and Europa Car rental started to harrass me on returning the car, but luckily on the 26 June, i got my car back. but unfortunately a day after i hit a rock on my front bumper, i requiested asssistance and they agreed to fix it. On the 04 July i lost my phone at the hotel notified the insurance they wanted documents i submitted. my two cars front windows at serious chips from loses stones and i informed them they agreed to fix. Then today all of a sudden i received a call from the insurance and letter informing me that my policy will be cancelled, and have been givenone month to find another insurance. reasons provided was that i am risk person. then i asked how can i be a risk if i am claiming within the policy provisions, and worse have never missed a claim or claimed **********ly or something. what dissapoints me with their Retention department is that i have never complained when they deducting money from account even when i was not claiming and have never decided to cancell my insurance. they are being unfair and unreasonable to me as a client, and are not fair their own dealings. so i am warning those who want to claim from King Price you will run a risk of your insurance being cancelled because what kingprice wants is profit not losses. i am very dissappointed in their customer service and how i was treated by this insurance.</p>

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Replies (1)
King Price Insurance
King Price Insurance's reply13 Jul 2017, 11:02
Official

Hi Moraswi

Our retentions department has been in contact with you to discuss the cancellation however the decision remains unchanged. Please understand there are many factors taken into consideration prior to cancelling a policy. Based on your claims history and our underwriting criteria we are unable to provide you with cover any further hence you where provided with 30 days notice in order to seek alternative insurance.

Should you require any further information please do not hesitate to contact.

Royal regards

The kings court