King price insurance their moto how royal can we not make your day.

Hi everyone my name is Manny I recently put in three claims with king Price two of which were for fridges the is a comical deep freezer and the third one was on a 55 inch JVC 4k smart tv which was ****** out of my garage on the 14 May 2021, on the 15 of may at about 10:00 am I received a call from a guy called Roy who asked me if I was at home and I said yes I am so he sent a technician out to come and check my fridges but before we got to my garage he told me he is here to collect my tv the man that Roy sent out his name is Kroos, he came and checked my fridges without even tools asked me to switch on the fridge held the compressor and then he checked the deep freezer and then asked me where the tv was I told him must be in the garage we looked all over the place and I didn't find it I then told him it must have been ****** from the garage and I asked my mom for it and she told me that it was in the garage I told her that I don't find it and then asked her who else had been here and she told me that she had a man that asked for something to eat and she then decide to ask him to help her clean the garage and repack the garage. I told her then that she would have to give a statement to the police and rapport what had happened, on Monday I received an email from king Price say that my claim for the fridges had been rejected when I asked why they told me that the accessor had sent them the rapport which he claimed that the damage on the fridges were due to poor work manship and maintenance on the items I then asked then if I could get a copy of the rapport which they sent it to me by a Mainay janse van vuuren I then phoned them and got hold of miss or Mrs van vuuren and told her that how can a person access items without tools she told me that she was going to get hold of them and ask what happened I was never told what the outcome of that conversation was. I got told by van vuuren that she and management had a meeting to discuss the tv and they wanted more info and told me that I need to send them photos of where the person entered the premises and a copy of the police statement which then emailed it to her and the again I got asked to send pictures of where the tv stood before I moved it to the garage and a photo of the remote control to make sure that I did own such a tv but before this I did give them the previous owners name and contact info and they spoke to her and she told them that she had sold me the tv a while back just after her daughter got married and moved to Harrismith in the free state. I have never had insurance with any other company than with king Price and not have I ever had any claims hand in to any insurances. I don't believe that a person can have all of their claims denied like this and the claims that you put in is your first one and to be rechecked like this I find it to be a bit unfair to the client, King Price is only out there to make as much money as they can from there customer's as possible and when you need them to pay you then you get a rapport that reads as follows we recommend that you not pay for the damages as it is customer's negligence due to poor work manship and maintenance on both fridges and if anyone wants to know anything else please let me know and you can call me on the following number ***.