PE
PIETER E

1 reviews | Active since May 2011

04 Feb 2021, 10:31

KING PRICE INSURANCE

<div>Good morning Valda/Siphiwe, 'Siphiwe Mbali'&nbsp; Just to explain my claim and feedback received from King Price. 1. My geyser burst Tuesday evening 02/02 &gt; I manage to close the main water supply to eliminate the damages. 2. I log a claim online: ***/1 3. King Price phone me Wednesday morning around 08:00, the lady said they will handle the problem and sort it out. 4. The plumber (Panorama Plumbing) contact me around 11:00 and promised to be at my premises before 13:00 5. The plumber only arrives at my premises around 15:00. 6. I receive a call from King Price at around 15:30, sorry we will not cover your claim, the geyser is still under warranty (5yr warranty, the warranty expires in July 2021, you as the owner need to take it up with Franke, however good luck Sir, they don’t manufacture any more geysers, and most of or customers battle to get any refunds on claims.) 7. I phone Panorama plumbers and instruct them to proceed with the replacement geyser, I will pay for it and sort it out with King Price, Panorama plumbers informed me they don’t have stock, will only be able to get stock on Thursday morning. 8. I phone Ad-Hoc Plumbers, they installed a new geyser last night and I paid all the replacement expenses. (see attached). 9. Damages (ceilings) will be repaired today (also for my own account) because King Price said, they will pay for any damages, I need to take it up with Franke. I hereby want to make my unhappiness very clear, King Price got paid every month on time, they have never done an inspection on my property not even on the date of signing my insurance policy. Always excuses walking away from the claim, really an unpleasant experience. Why do I pay insurance, never claim, but when I had an incident and have to claim there is a problem??? I hereby post this on social media platforms, please share with 10 friends and make this viral, you can be the next King Price victim. Please do some research on King Price and see how many people are unhappy! KING PRICE INSURANCE &gt;&nbsp; &nbsp;#CancelyourinsurancetodaywithKingPrice!!! Kind regards Pieter Erasmus</div>

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Replies (1)
King Price Insurance
King Price Insurance's reply04 Feb 2021, 17:26
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department has been in contact to discuss, should you require any further information kindly contact our claims department directly.