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Zandile G
1 reviews | Active since May 2020
04 Mar 2026, 08:33
King price insurance rejected my claim
I’ve been with king price insurance for almost 3 years. I recently had a problem with my washing machine and I claimed, they rejected my claim saying my washing machine is too old and the fault is not inline with their policy.. when I took this insurance I had appliances already so obviously they knew the contents I was insuring weren’t new, why is it a problem now when the problem occurs.
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Replies (14)0
Replies (14)
King Price Insurance's replyOfficial
04 Mar 2026, 08:53Hi Zandile,
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply04 Mar 2026, 08:53
Official
Hi Zandile,
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
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Zandile G's updateReviewer Update
04 Mar 2026, 09:17I have already done that the outcome was the same.
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Zandile G's update04 Mar 2026, 09:17
Reviewer Update
I have already done that the outcome was the same.
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Zandile G's updateReviewer Update
04 Mar 2026, 09:26And it’s not just the washing machine, u rejected my stove claim as well saying it’s a built in stove whereas the assessment guy was able to remove it from the cupboard to do an assessment and why was this information not disclosed when I took out the insurance??
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Zandile G's update04 Mar 2026, 09:26
Reviewer Update
And it’s not just the washing machine, u rejected my stove claim as well saying it’s a built in stove whereas the assessment guy was able to remove it from the cupboard to do an assessment and why was this information not disclosed when I took out the insurance??
King Price Insurance's replyOfficial
04 Mar 2026, 11:08You may register a claim with whoever your building insurance is with for a built-in stove as it would not fall under home contents insurance.
King Price Insurance's reply04 Mar 2026, 11:08
Official
You may register a claim with whoever your building insurance is with for a built-in stove as it would not fall under home contents insurance.
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Zandile G's updateReviewer Update
04 Mar 2026, 11:39But it’s removable. I don’t know the type of built in your company is used to but when rejected my claim you said it’s because the stove was not removable my question to your consultant was how was the assessor able to do an assessment if that was the case, she didn’t have any response.. and in case of a break in how will you evaluate this as the stove is removable
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Zandile G's update04 Mar 2026, 11:39
Reviewer Update
But it’s removable. I don’t know the type of built in your company is used to but when rejected my claim you said it’s because the stove was not removable my question to your consultant was how was the assessor able to do an assessment if that was the case, she didn’t have any response.. and in case of a break in how will you evaluate this as the stove is removable
King Price Insurance's replyOfficial
04 Mar 2026, 14:02The Your Council team has responded to your dispute and the process to follow should you further wish to dispute the matter is noted on the response.
King Price Insurance's reply04 Mar 2026, 14:02
Official
The Your Council team has responded to your dispute and the process to follow should you further wish to dispute the matter is noted on the response.
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Zandile G's updateReviewer Update
04 Mar 2026, 15:25So you say i should take it further while 2 of your departments have already rejected my claim?? Please email me the details
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Zandile G's update04 Mar 2026, 15:25
Reviewer Update
So you say i should take it further while 2 of your departments have already rejected my claim?? Please email me the details
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Zandile G's updateReviewer Update
04 Mar 2026, 15:26And what is your response regarding the stove? Coz that was not just rejected the claim was dismissed
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Zandile G's update04 Mar 2026, 15:26
Reviewer Update
And what is your response regarding the stove? Coz that was not just rejected the claim was dismissed
King Price Insurance's replyOfficial
04 Mar 2026, 15:30Kindly refer to the response from Your Council.
King Price Insurance's reply04 Mar 2026, 15:30
Official
Kindly refer to the response from Your Council.
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Zandile G's updateReviewer Update
06 Mar 2026, 08:29Good morning. I tried to contact the NFO via emai (delivery failed) calls (engaged) and WhatsApp (just one tick).. can you please advise way forward
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Zandile G's update06 Mar 2026, 08:29
Reviewer Update
Good morning. I tried to contact the NFO via emai (delivery failed) calls (engaged) and WhatsApp (just one tick).. can you please advise way forward
King Price Insurance's replyOfficial
06 Mar 2026, 09:11You may visit their website for assistance.
King Price Insurance's reply06 Mar 2026, 09:11
Official
You may visit their website for assistance.
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Zandile G's updateReviewer Update
06 Mar 2026, 09:25It looks like you referred me to a dead end there’s no assistance on that website
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Zandile G's update06 Mar 2026, 09:25
Reviewer Update
It looks like you referred me to a dead end there’s no assistance on that website
King Price Insurance's replyOfficial
06 Mar 2026, 09:49Here is a link for their website, we googled it and it works: https://nfosa.co.za/how-to-complain/
King Price Insurance's reply06 Mar 2026, 09:49
Official
Here is a link for their website, we googled it and it works: https://nfosa.co.za/how-to-complain/
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Zandile G's updateReviewer Update
04 May 2026, 14:53I reached out to NFO like you advised me to, I sent all the necessary documents and I was promised to receive response by the 29th of April and there was nothing, I called them on the 30th and again today the consultants told me your company ( king price insurance) has not responded to their emails hence the delay, If so, what is taking you so long to reply?
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Zandile G's update04 May 2026, 14:53
Reviewer Update
I reached out to NFO like you advised me to, I sent all the necessary documents and I was promised to receive response by the 29th of April and there was nothing, I called them on the 30th and again today the consultants told me your company ( king price insurance) has not responded to their emails hence the delay, If so, what is taking you so long to reply?