SR
Srini R

1 reviews | Active since Oct 2010

30 Jan 2024, 15:20

King Price Insurance Pathetic service!

Pathetic service! My car suffered damage from a hailstorm on November 13th. After numerous calls, KingPrice provided an assessment with Ben's Auto in Midrand. However, following that, there was no further response. I had to make countless calls to get in touch with them. The frustrating part is that when I call, they keep me on hold for 10 to 15 minutes, and sometimes even longer, leading to dropped calls. After persistent efforts, they finally gave me a date to drop off my car at Ben's Auto on February 1st. However, on the 28th, I received a message stating that they rescheduled it to March 14th. This means it will take a total of 4 months to fix my car. I am uncertain whether they will adhere to this rescheduled date as well.

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Replies (3)
King Price Insurance
King Price Insurance's reply30 Jan 2024, 15:47
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our assessing team is looking into the matter and will be in contract to discuss.
SR
Srini R's update30 Jan 2024, 16:27
Reviewer Update
Thank you for the call & assistance. Unfortunately, I've had to resort to going public to get a response, as I haven't received the assistance I needed through the call center.






King Price Insurance
King Price Insurance's reply31 Jan 2024, 09:24
Official
Thank you for the feedback.