King Price Insurance, NIGHTMARE TO DEAL WITH (STAY AWAY)

I am writing this review regarding King Price Insurance who has now frustrated me as a client beyond belief, getting your first vehicle that's on you name should be a joyous occasion, and getting that insurance finalized giving you that peace of mind that should the unforeseen occur that you will be taken care of, I was under that impression that King Price would take care of me, this has NOT been the case.

When my accident occurred I logged my claim with King Price on the very same day as one should, I answered their questions, provided all the details they required and submitted a police report to the police station I was reverted to, they arranged for a courtesy car with Europcar on the very same day and I was impressed with how quickly they helped me.

This quick and efficient service on the first day is clearly a tactic just to lul your client into a false sense of security as after that NOT ONE THING HAS BEEN DONE CORRECTLY.

I have been having to make contact with King Price directly on my own costs in order to get updates on my claim's status which was logged on the 18th of January, whenever I ask for an update I get told some or other story of waiting for a police report because they cannot get a hold of the policy, that they have been trying to get a hold of my passenger but he is not answering his phone (When I asked them to contact the passenger standing next to him they said they cannot make outbound calls WHAT HOGWASH!).

Then I get told that the issue has been escalated to management to look over, I have constantly been asking for a manager to make contact with me in order to get a clear indication of what is happening as well as where things are, however still no call.

I then get told to make contact with another insurance provider to get a NCB letter because this has something to do with determine my premium? FURTHER HOGWASH AND DELAYS FROM KING PRICE. I have again requested that a manager contacts me in order to resolve this matter.

What should have been an insurance company looking after their customer has turned into a NIGHTMARE for me, if this company could do their jobs correctly then I could perhaps have had alternate transportation sorted out, now because of their tardiness I am left in the dark and kept waiting to jump through hoops.

I WANT THIS RESOLVED. I WANT A COURTESY CAR PROVIDED UNTIL THE CLAIM IS RESOLVED AND A NEW VEHICLE IS ON MY NAME I WANT TO SPEAK TO SOMEONE WHO CAN HELP ME *****goa Mametja