TM
Talama M
1 reviews | Active since Feb 2025
07 Feb 2025, 09:05
King Price insurance is NOT Reliable
At King Price, we've been your clients for over six years, and I am greatly disappointed by the service we've received. Our car is having an issue with the turbo, and after providing a full diagnostic report, your consultant still insists that we provide pictures of the damaged parts as per “policy”, which would mean that the dealership has to strip the entire vehicle without approval on the quote, the cost of which will need to be carried by us and we are not even guaranteed that the repairs will be approved post this exercise. Surely a full diagnostic report is sufficient to determine the damage. You've made a lot of money off us, and I’m honestly appalled by the way you treat your clients.
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Replies (4)
King Price Insurance's replyOfficial
07 Feb 2025, 09:52Hi Talama
We are so sorry to hear you are unhappy with us. Unfortunately this type of report/images are required in order to validate the claim. For any further inquiries kindly contact King Price directly.
We are so sorry to hear you are unhappy with us. Unfortunately this type of report/images are required in order to validate the claim. For any further inquiries kindly contact King Price directly.
King Price Insurance's reply07 Feb 2025, 09:52
Official
Hi Talama
We are so sorry to hear you are unhappy with us. Unfortunately this type of report/images are required in order to validate the claim. For any further inquiries kindly contact King Price directly.
We are so sorry to hear you are unhappy with us. Unfortunately this type of report/images are required in order to validate the claim. For any further inquiries kindly contact King Price directly.
TM
Talama M's updateReviewer Update
07 Feb 2025, 10:54I am extremely frustrated with the requirements you’ve set for this repair approval. Who is expected to cover the cost of stripping the vehicle if there is no guarantee that you will approve the claim? This is completely unreasonable.
This is a Mercedes, and their diagnostic technology provides clear evidence of the damage. We have a report from a registered and accredited Mercedes service provider stating that the issue is with the turbo exhaust gas system. Yet, you’re suggesting that an image alone is enough to determine this? That makes absolutely no sense.
Your approach to this matter is impractical and unworkable. Please provide a reasonable solution. This is ridiculous!!!!!!
TM
Talama M's update07 Feb 2025, 10:54
Reviewer Update
I am extremely frustrated with the requirements you’ve set for this repair approval. Who is expected to cover the cost of stripping the vehicle if there is no guarantee that you will approve the claim? This is completely unreasonable.
This is a Mercedes, and their diagnostic technology provides clear evidence of the damage. We have a report from a registered and accredited Mercedes service provider stating that the issue is with the turbo exhaust gas system. Yet, you’re suggesting that an image alone is enough to determine this? That makes absolutely no sense.
Your approach to this matter is impractical and unworkable. Please provide a reasonable solution. This is ridiculous!!!!!!
TM
Talama M's updateReviewer Update
07 Feb 2025, 10:57Honestly how will you see on an image that the turbo exhaust GAS system is damaged????
TM
Talama M's update07 Feb 2025, 10:57
Reviewer Update
Honestly how will you see on an image that the turbo exhaust GAS system is damaged????
King Price Insurance's replyOfficial
07 Feb 2025, 11:09We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply07 Feb 2025, 11:09
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***