King Price Insurance -I do not even the words to articulate my frustrations!

In September 2022, I came to this platform to share a great experience I’d received from one of the personnel from King Price Insurance who had investigated my case after I’d been in an accident. Even though I highlighted some of the dissatisfactions from that process, I commended the person for his service.

But, the service I’ve received thereafter from the insurance company has been really frustrating to say the least.

I was involved in an accident on the 27 Aug 2022. The investigation took its time even though it was clear that I couldn’t have been at fault as the vehicle was hit from behind. The claim got approved on the 13 September, but the vehicle was only moved to the repair shop a week later.

Until to this day, 16 December 2022, I am yet to take possession of the vehicle. I have engaged with King Price Insurance to express my frustration but have been met with condescending responses. The vehicle is with the third party who’s contracted by King Price Insurance, therefore, I feel like the insurance company could be doing more than what they’re currently doing to expedite the whole process. Throughout this whole process, I am continuing paying for my monthly premiums which have even increased in-between this period my vehicle in not with me.

It’s December now, I am supposed to be on my way to my home town to join my family for the festive, but I am stranded, and have been for over three months!!