AW
Andrew W

1 reviews | Active since May 2016

29 Dec 2021, 08:17

King Price Insurance Fails Customer

King Price has done it again. Royalty at its best. Or shall we say at its worst . King Price is one of the worst companies in my experience when it comes to after sales service and claims. They have zero communication skills and lack customer service .

Here is what transparent.

I had insured my cellphones on Loom Insurance in 2019. King Price took over loom and everything was moved over to KP in 2021. 08 November 2021 I claimed for a ****** device. After a little back a forth from cellphone provider and KP regarding the Blacklisting my claim was approved on the 08 December 2021. Since my claim has been approved it has been non stop back and forth with King Price to pay out. Communicating to our claims advisor is impossible as she never returns calls and or emails. King Price has all our bank details yet payment is still not made.

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Replies (2)
King Price Insurance
King Price Insurance's reply05 Jan 2022, 07:37
Official
Hi Andrew, 

It deeply saddens us to hear that you have had such an unhappy experience with King Price, but really appreciate you letting us know and giving us a chance to make amends. 
 
We’re truly sorry that you’ve been hanging on so long. We agree it’s not cool, and would like to assure you that we’re usually a lot quicker than this. 

 
Royal regards, 
The king and his court 

King Price Insurance
King Price Insurance's reply05 Jan 2022, 08:27
Official
Hi Andrew,
 
Although we’re really sorry that we didn’t deliver the royal service you deserve on this occasion, we do thank you for letting us know about your poor experience. It gives us a chance to improve the way we do things. 
 
We will do everything we can to ensure that this never happens again. 

Royal regards,
The Kings Court