TS
Tebatso S

1 reviews | Active since Oct 2023

30 Oct 2023, 14:50

King price insurance

I regret referring my fiance to king price insurance, as I had trust them before when I had my car insured with them before it got into an accident.i told her to leave her previous insurer which she never had a problem with, but because I believed king price had the best cover and best customer service today I was proven wrong, by how they treated my fiance.

She hit a wall and damaged her bumper and radiater, she called king price insurance to assist with the damage, all procedures were followed to register a claim, everything was done and she was promised her car would be fixed. It's been over a month now and her car is still not fixed, she calls in every day and she's been told different stories every time . Baside all the bad service she got, we had hoped her car would be fixed by now or Atleast been worked on, this has really been a bad experience, and a inconvenient to her now that she's going back to work after her maternity leave, we are now worried of how she's going to work around taking our new born to pre school or even to the doctor once the caretercy car days lamps, because the is no sign of her car been fixed anytime soon, for such a small damage one would wonder how to trust king price insurance on a bigger/ major damage, I just regret the day I told her to switch to king price insurance.

0
Replies (4)
TS
Tebatso S's update30 Oct 2023, 15:35
Reviewer Update

I regret referring my fiance to king price insurance, as I had trust them before when I had my car insured with them before it got into an accident.i told her to leave her previous insurer which she never had a problem with, but because I believed king price had the best cover and best customer service today I was proven wrong, by how they treated my fiance.

She hit a wall and damaged her bumper and radiater, she called king price insurance to assist with the damage, all procedures were followed to register a claim, everything was done and she was promised her car would be fixed. It's been over a month now and her car is still not fixed, she calls in every day and she's been told different stories every time . Baside all the bad service she got, we had hoped her car would be fixed by now or Atleast been worked on, this has really been a bad experience, and a inconvenient to her now that she's going back to work after her maternity leave, we are now worried of how she's going to work around taking our new born to pre school or even to the doctor once the *courtesy* car days *lapes*, because the is no sign of her car been fixed anytime soon, for such a small damage one would wonder how to trust king price insurance on a bigger/ major damage, I just regret the day I told her to switch to king price insurance.





King Price Insurance
King Price Insurance's reply30 Oct 2023, 15:44
Official
Hi Tebatso

Please DM us the claim number in order for us to urgently look into this.
TS
Tebatso S's update30 Oct 2023, 16:12
Reviewer Update
Hi,Claim number : CKP***/1. I would really appreciate it if the matter could be resolved asap.
King Price Insurance
King Price Insurance's reply31 Oct 2023, 08:56
Official
Thank you, claims will be in contact with the policy holder to discuss.