PO
Paul O

1 reviews | Active since Oct 2012

22 Aug 2019, 08:10

King Price Insurance Claim Settlement - CKP***/1

King Price ***/1

I have been a happy KIng Price Customer for close to 9 years now and would like to continue feeling like a King.

However, my claim King Price ***/1 for my policy KP*** has dragged on for too long and the feedback / information I am receiving from my assigned agent is opaque and irregular ( I have to phone and email myself to receive any morsel of information).

My claim was delayed for 2 weeks whereby only a simple email of phone call from the assigned agent to myself to provide additional information would have sufficed only for the claim to be in limbo until I called myself for status update only to be told I was missing a Police Report and Clear DL.

Can someone at King Price with the necessary authority pick up this claim and conclude it either way ASAP ? I either get the claim settled or reject it and give me back the vehicle I repair it myself .

I am tired of waiting and dealing with opaque agents.

I have made several phone phones to claims but the promise to " get back to you" etc is now too much.

King Price: Step up to the plate. Other services like road-site assist have been excellent thus far but now the big one; first claim in 9 years is turning out to be a major pain.

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Replies (1)
King Price Insurance
King Price Insurance's reply26 Aug 2019, 11:34
Official
Hi Paul

Our sincerest apologies for the negative experience, claims has been in contact to discuss your concerns and the way forward, Should you require any further information please do not hesitate to contact our claims department directly.