King Price Insurance Claim

I was in an accident in July 14, few days later an assessor named Frans Kekana was assigned to my claim. This assessor came to my house for face to face interview. During the interview I was asking questions to understand why certain information is required and he was not happy with my questions to a point where he said to me "I see type of a person your are, I will deal with you", I felt like he is make this claim personal. I asked him why king price consent form include everything in one page which means when I sign once I would be giving consent for everything whereas might be willing to give consent for some of my information. also enquired why do I need to provide the tracker trip log as it has nothing to do with my accident, because told him the place I was at and people I was with before the accident. to this day he has not called to people. In his last correspondence he said that I am investigated for driving under the influence given the time and day I got into an accident, although my accident report says nothing about alcohol or driving under the influence, and JMP officers were the first to arrive at my accident. all of this did not make sense to me and 3 months it is still not making sense. I have never missed my Insurance payment but it is a problem when they to pay when the unforeseen arise. I need king price insurance to take responsibility and pay my car as I have been a loyal customer to them and never given them problem in terms of my premium.