King price insurance are ****mers, inconsiderate and unreliable

My car bumped a donkey on 16 April 2023 I got an as*****t report on 11 May 2023 saying my car is written off someone will contact me . Two days later I made follow up with the assessor copying claim investigator (Antony) he indicated he is still busy with investigation. I raised my concern about my coutersy car hire that lapsing on the 17th May. On 15th he called to say he got new information on the claim requesting that we need to meet physically since he is from Pretoria and we in Taung we must meet @ Mafikeng physically for him to discuss his finding after Interviewing my mom. I suggested we meet in Taung since the incident happened in Taung, he indicated very rude that he wi drive 500km and i said then let's rather talk on the phone. He then threatened to issue a letter of reasonable request. After few minutes he called back to say his management took a decision he should drive to Taung. We met in Taung that meeting was a meeting of accusations as if we are ********s trying to make a **** claim. He started by saying his suspension that this car was parked for a Longtime without moving he found spider web inside the bonnet and the car doesn't look like it bumped a donkey looks like it bumped a truck maybe it was driven by a drunk or a person who doesn't have licence. He said we know we live in South Africa police get bribed. He indicated that as insurance company they can reject a claim on the basis of probability.He told us to go take our car and go fix it because if he decline our claim he is going to blacklist us and no insurance company will accept is. I then told him we know we are not lying the is no way I would fix my car when I have been praying insurance . Fortunately we had footage of the car earlier that day we showed him that car moving out of the yard. He now said that was hours before the incision it doesn't mean anything. He asked why did we allow him to drive all the way to show him the footage we should have send him via email. You didn't want to discuss your findings via phone you indicated you want physically meeting. He then said he will extend the coutersy car till we get the himcan't perincOn the My to date result of the claim. The 18th came Avis rental car office call informing me that my car was due for return on the 17th I responded by saying my kingprice promised to extend the car, let me find out I will get back to you. I called Antony he not taking my calls, I then send wats app indicating my car hire was not extended. He just read and blue ticked me no response. I waited thinking maybe he will get back to he is still inquiring. The next day on the 19th Avis told just know we didn't hear anything from your insurer so the bill will be for you. I called the kingprice claim department trying to find out about my claim and car hire the lady indicated your claim is in discussion Antony is your advisor he will get in contact with you. I told him I am trying to get hold of Antony his not getting back to me. She said he is probably in a meeting. I said he promised to extend my car hire 2days ago and he didn't, she said she would help me with extension till Monday 22 May 2023 that was 19 May Friday and confirmed she did it.y Saturday 20th I received a call from Avis they haven't had anything from my insurer. Antony only got back to me 4days later on Monday that management took a decision to hire another expect to work on my claim.i told him a my frustration about the car hire extension he indicated it was suppose to be extended till Friday 24 XD May. Shortly After our call I got a sms from Avis indicating my car hire has been extended to 26 May. Yesterday 23 May I get another sms from Avis you insurer terminated your rental return on 24 May. No one from kingprice warned me or bothered to explain the termination. To date I have not gotten any feedback on my claim. Kingprice doesn't care about they customer when you are in need of they help. They are ****mers they will go out of the way to look for loopholes not to pay. They don't even mind hiring expect to frustrate at the time when you need to claim.

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