KING PRICE INSURANCE: AN UNFAIR CLAIMS PROCESS

My vehicle was involved in an accident. King Price refused to either fix or pay out. I received an email from King Price on Friday afternoon whereby they requested info by Monday at 9am. I was unable to submit because some documents were not in my possession, I was still waiting from the relevant companies. The specific tracking info the insurer wanted was not available because it is a added service which I do not subscribe to. The consent form was not addressed to me, the owner of the vehicle. My claim was rejected for non submission.