1 reviews | Active since Jul 2011
KING PRICE INCOMPETENCE
I tried to change my insured address on my policy with King Price today. Actually since September. The following problems occurred during this one simple process:<br> 1. ONLY WHEN I EMAILED COMPLAINTS NUMEROUS TIMES DID THEY PHONE ME<br> 2. KING PRICE WAS UNDER THE IMPRESSION THAT MY INSURED ADDRESS IS IN THE FREE STATE, NOT GAUTENG (THIS WAS RECTIFIED BY ME MORE THAN A YEAR AGO)<br> 3. VERBAL QUOTED PREMIUM AND PREMIUM ON POLICY DIFFERS<br> 4. EXCUSE GIVEN FOR DIFFERENCE - HAIL COVER LISTED TWICE<br> 5. NO PHYSICAL ADDRESS ON THE POLICY DOCUMENT - JUST BLANK<br> 6. AMOUNTS ON DIFFERENT PAGES OF POLICY DIFFERENT FOR THE SAME ITEM<br> 7.VERBALLY - ALARM NOT REQUIRED. IN POLICY DOCUMENT - ALARM REQUIRED <br> 8. AFTER ALL THE PROBLEMS WERE ACKNOWLEDGED, FOUR AND A HALF HOURS LATER - STILL NO CORRECT POLICY DOCUMENT RECEIVED<br> <br> These were all different problems on one policy in one day. I STILL do not have a correct policy document. IT department gets blamed for everything. CEO \not available". This is GROSS INCOMPETENCE"""
We're just so sad to hear about your negative experience. We do our best to give every single client personalised, royal service, and we're so sorry that we let you down.
Juan from our retentions department has been in contact with you to discuss the way forward, thank you for your patience in this regard.
Royal regards,
The king and his court
We're just so sad to hear about your negative experience. We do our best to give every single client personalised, royal service, and we're so sorry that we let you down.
Juan from our retentions department has been in contact with you to discuss the way forward, thank you for your patience in this regard.
Royal regards,
The king and his court
