King Price - ******* practice

I was notified on 17/12/19 that a payment arrangement needed to be made for a December premium that didn't go through. The King Price representative told me she'd attempt a debit order on the day (the 17th) I said that would not work as there was not yet money in the account and asked if I could make a different payment arrangement I.e. Providing different banking details for the debit. For no particular reason she said she'd like to go ahead and run the debit that would inevitably bounce and then contact me again on the 19th (today) to make payment arrangements. I reluctantly agreed. Yesterday, the 18th, I received an automated message that my policy had been canceled due to no payment. I called and asked that they review the call recording. They did not and confirmed my policy as canceled.

How can a representative commit to one course of action and then King Price disregards that and outright cancels my policy? I tried to pay my premium, was encouraged to wait two days to do so and one day in had my policy canceled.

That's not bad business, it is *******. Your representatives went against the solution provided to me, acting out of unison and then not being accountable, saying one thing, doing another