King Price Ignoring Requests

I joined King Price last year for the first time. I have been with them now for around 9 months. No claims, no accidents. Yet, they decide to increase my monthly insurance by 26.5%. They claim, 4% is due to the value of my asset's yearly increase in replacement value which is okay, but explain the rest of the 22.5%?? This is absolutely shocking!

I have never experienced any service (other than Eskom), that requests this kind of increase. What worries me, is if this is the kind of increase they request just on a yearly basis, how exuberant will this become when you have an accident and claim? 50%, 100%??

I have rep**** to their emailing more than a month ago, requesting an explanation in writing of where the 22.5% comes from, not over a phone call. They just refuse my request and keep on phoning me about 20 times a day, and then I get emails saying (we missed you, but you didn't answer). What more must I do to get the details out of you??? I have spoken to my bank, and if another debit order goes off without written confirmation of exactly what I am paying for, I will reverse your debit orders. You as King Price are currently out rightly ignoring a paying customers request. But you will never miss a debit order.

My policy number is KP***