FL
Fernanda L

1 reviews | Active since Feb 2016

20 Jul 2020, 09:13

KING PRICE (HOW CAN I MAKE YOUR DAY ROYAL

This Friday after seven days of showering in cold water my husband and I decided to install a new geyser at our expense. After the old geyser was removed our plumber noticed the geyser had actually burst. However you (KING Price) (The Royal Ins)(How can I make Your day ROYAL) is your motto, left us in cold water for seven days. With this being said you proceeded in those seven days to call our three times the plumber to: Raise the geyser temperature Install a thermostat(which was working) Install an element and investigate everything in my plumbing including my taps King Price was going to send the plumbers out today (Monday 20 JULY ) again to check for leaks How pathetic that the plumbers actually believed that the leak was so bad in my house (because we had cold water for seven days) that it would cause cold water to constantly pour into my geyser to that extent. Their reasoning is that you can't replace a geyser unless it has burst. How ironic it actually had! I have to add this to the complaints. The plumbers also stripped the drain****, which the second plumbers then found my geyser leaking onto the drip tray.

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Replies (1)
King Price Insurance
King Price Insurance's reply20 Jul 2020, 10:47
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. 
 
We’ll give you a call soon to get a little more information, if that’s okay, so that we can urgently look into this for you. 
 
Please accept our sincere apologies in the meantime.