King Price Horrible Customer Service at Claim Stage

Horrible customer care when submitting a claim.

I spent a holiday abroad. My insured phone got damaged. I wanted the process to be as quick as possible when I get back to SA. I emailed my query a day before and asked for a response. No response. When I got back to SA, being aggravated because of no response, I phoned in and spoke to a consultant, I asked her to call me back since I was phoning from somebody else’s phone. I then proceeded to wait the entire day with no call back.

Apparently king price has one line for outgoing calls and its busy with a back log. So it shows that they have many outgoing lines to recruit new members yet only one line for the whole country to provide a service to current customers. Rope in the customers, take their money and drag their face in the mud when they need to claim.

I sent a message on the Facebook page and waited for a response. Having no phone I couldn’t check Facebook messages regularly. I came back onto Facebook after 4pm and saw a message on Facebook asking for my policy details.

I was actually shocked at the level of incompetence by the Facebook query teams. I sent them screenshots of the emails I sent to king price and in those emails was my ID number. Surely a competent person who had my ID and empathized with my urgent situation, would go use my ID number, pull out my policy and follow up. I’ve never been a day late on paying my premiums for the last 3 years, now when I need assistance, I’m being given the runaround.

If someone is looking for a compassionate empathetic insurer. Rather look elsewhere.

King Price service is declining.