King Price gives less than royal service, customer is not king!

I have been with King Price insurance since 2014. I was very happy with them, I had a claim and it was handled quick and efficiently. My household content was with Absa and I just added my household content to my King Price policy. This time of the year is normally my anniversary so premiums go up. As a long term client I phoned in and tried to negotiate discount. Mr Tshepo Lekoma phoned me and said to me that he can see I have been with King Price for a long period but I have no discount on my policy and he is sorry but no discount for me. He then said I have a tracker in my vehicle and I can just as well cancel the tracker and save that money because my car is low risk and I only save R10 or R20 on my premium. I then told him that if that is the case I will unfortunately have to move my policy elsewhere. He said it is not a problem and will schedule a call in 60 days to confirm if he can cancel my policy!!! I just found out that my policy states that I HAVE to have an active tracker in my vehicle, so if I had followed his advice and cancelled my tracker and my car was ****** - KING PRICE will not pay out because it is a condition on my policy. I am absolutely furious and disgusted with the level of service. It seems that the staff at King Price is King and the customers is the peasants, or do they have so many clients they can afford to pick and choose?