1 reviews | Active since Nov 2016

06 May 2021, 13:41

King Price ghosting clients

Well, well, well. After a brilliant start the king (and his minions) have fallen off their white horses. When I was negotiating an insurance package from them, my e-mails were instantaneously responded to - usually within 2-3 hours. Now that the policy has kicked in, only a deathly silence from the kingdom. I have sent 2 e-mails and a Whatsapp message to request cancellation and I have received absolutely no response to any of it. In fact, the Whatsapp message has not even been read. So, all the negative things I have heard since switching to King Price certainly seems to be true. My efforts to "recruit" clients for King Price have all been met by the same response:" Nooooooo, stay away!!! They are brilliant in the beginning and then they ghost you". All I want is for someone to acknowledge my cancellation request. Lest us see if I will have to send smoke signals too . . . . . . . .

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Replies (1)
King Price Insurance
King Price Insurance's reply10 May 2021, 18:22
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.  We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out.  Please accept our sincere apologies in the meantime.  Royal regards,  The king and his court