“King Price: fast to take premiums, slow to fix claims

I insured my vehicle with King Price expecting efficiency and clear communication. Unfortunately, my experience has been the opposite.

My vehicle was handed to King Price’s assessors on 2 December following flood damage. For the first week and a half, nothing happened. Only in the week of 12 December did any inspection/assessing take place. Since then, progress has been slow and, more concerning, communication has been almost non-existent.

I have sent multiple emails raising important issues. These emails have largely gone unanswered. Where I have received responses, they have not addressed the questions I actually asked.

Updates on the status of my vehicle have instead come via informal WhatsApp messages from the panelbeater, often contradicting information previously provided by King Price. I should not have to piece together the status of my insured vehicle through third parties.

As a result of KingPrice's mishandling of my claim, I am now sitting without transport, still without clarity on when my car will be returned or whether the underlying issues have been resolved.

After almost two months, I have: -No clear repair completion timeline -No written remedial plan -No meaningful engagement from the claims team -And no vehicle

This is not the level of service I expected from an insurer.