LC
Lawrence C

1 reviews | Active since Nov 2021

25 Nov 2021, 15:26

King Price failure to make me king with the repair company not complying.

I am the owner of a 2020 Isuzu DMax XRider double cab which i entrusted King Price to insure of hunting and getting quotes. i was very happy for two reasons. 1 Customer is king and 2 insurance that decreases. Until my vehicle was involved in an accident 3 months ago. I was told to take the vehicle to Dennys Edwards in Deal Party which I did smiling. Pictures was taken and after an inspection told to go home and wait. Couple of days later I was told to take the vehicle to Auto Bodyworks in Kempston Road to be assessed. Reason they are not dealing with Dennys Edwards. Question I did not go there bymyself. However took the vehicle and ut was checked. Was informed that itcwas going to be R60 000+ As soon as the hear from the insurer i should bring in the vehicle when they have ordered the parts. After enquiring i was told to again bring the vehicle. They found extra things and i said keepvthe vehicle. I was informermed that there wete at least R30 000+ extra work which needed another authority. I wanted to know when they are starting to fix and they said that the bonnet hinges where ordered and comes from overseas. I contacted King Price and informed them what i was told and was told that they would speak to auto bodyworks. I went again and spoke to a guy neville who i informed that I am using the vehicle for work and I am losing R9000 per month since I am being paid to use my vehicle for work purposes. It continued and everytime the goal post was shifted and parts ordered was given as the reason why they could not start working. I then jumped in to an add of Isuzu and told my story on their page i was contacted and told that they would contact auto Body works. Needles to say auto bodyworks after stating that the parts was all there founfd that they had to get permission for more parts..i again contacted King Price and informed them what transpired and voiced my dissatisfaction for a second time with Mr Senekal. We will be speaking to them wasvthe best answer. On the last occasion after receiving dates i was toldvthat there were some more parts and if all went well i should have my vehicle on the 2 December 2021 I am feeling that as a client of King Price was not treated as royalty. They did not make these ************ guys to give attention to my vehicle which it deserved. I just felt that they were dragging the process in order for me to loose more money. R27000 to be excact. I expected more from the insurance then i got from Isuzu who should not even entertain me but i believe they believe in their image. This weeks I cannot go to a relatives wedding since it is over the weekend and we would have been a group travelling. The customer is king i have doubts therefor i am searching for another option. If they will continue to use auto bodyworks after i have spoken to people complaining of their service i cannot remain. I need to see when the parts qas ordered and from where it is coming. I want their request for parts and need to see all the parts they are going to replace and decided that I will also take it.My email address ***

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Replies (1)
King Price Insurance
King Price Insurance's reply01 Dec 2021, 14:58
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department is looking into the matter and will be in contact to discuss.