King Price failing to provide vehicle assessment details and get back to a client

I contacted King Price on 02/03/23 to put in a claim as my vehicle was involved in an accident. On 03/03/23 I got an SMS informing me that my vehicle will be assessed on 06/03/23 but the SMS didn’t say who will be assessing the vehicle , what time and where. I took it upon myself to contact King Price on 06/03/23 to get more details about the assessment so that I can ensure that the vehicle is available. Nobody called me back as promised on 06/03/23 after I called them. On 07/03/23 I contacted them again to follow up and I was once again informed that someone will call me back. It is 08/03/23 and I am still waiting for King Price to call me and confirm the details of the assessment that would have taken place on 06/03/23. Terrible service!!!!!!