King Price endorses terrible quality windscreens

I had the worst service with King Price on my very first Claim for a Windscreen replacement. King Price instructed the Windscreen Service Provider to install the cheapest generic windscreen onto my car, this was not explained as standard practice when I took the insurance.

The windscreen had a crack on it and it seemed to be cut with glass cutters on the edges, the edges were very rough and jagged. The SABS approval stamp was huge on the bottom left hand corner that seemed very strange. The technician that installed it put silicone to cover up that the windscreen did not actually fit adequately in the space and was very small for the car.

I complained via e-mail to King Price, Ms Elmarie Boshoff, a Manager at King Price sent me a standard e-mail saying that the windscreen had SABS - SANS 1191 / 1193 certification. And King Price endorsed those after market windscreens as the quality was acceptable, and would not devalue the car. I sent her pictures of bad quality windscreen and still she sent me the standard response that KIng Price endorses SABS approved windscreens. Ms Boshoff never even graced me with a call to explain why they were adamant of fitting sub standard part onto my vehicle where I paid a huge premium every month.

I was left hanging not knowing whether I would get a better windscreen or was I stuck with the cracked one they installed, King Price never called I had to call them a number of times with no satisfaction. After calling the service provider directly the Service Provider came and replaced the bad winscreen with a better qualoty windscreen on their own accord as they two were waiting for approval to change it from King Price which never came.

At the end of the whole ordeal I receive an e-mail stating that it seemed that my matter was succesfully dealt with and my windscreen was replaced.

I was very stressed because I trusted Kind Price to have my best interest at heart and yet they check for the worse possible deal and did not even concern themselves with my safety... I could not even go to work or take my child to school for a full 4 days.