King Price does not want to payout a claim

To whom it may concern: I was involved in an accident on 19th February 2015 and submitted a claim to King Price Insurance. The claims administrator was Ramona Chunderally. I submitted all required documentation to ensure a speedy claims process. On 4th March I received the assessment report and Acceptance of Loss document with the amount that will be paid to the bank for the vehicle and to myself. On 06 March 2015 R 0.01 was deposited into my account from King Price Insurance and my account with Wesbank for my vehicle was still active. This is insulting as I ensure my premiums are paid without delay. It seems like King Price does not want to meet their obligations with regard to my claim. The claims administrator is always unavailable on her direct extension and replies to me a day later or usually in the late afternoon. If I had know that the service I would receive from King price would be so poor I would never have used them. I will spread the word about this poor service to family and friends and ensure that none of them use King Price Insurance.