King Price does not make client's claims a priority

King Price sends a message that my car will be assessed on a specific day. Just to find out a week later that it was towed to the wrong place and still not assessed. My rental car will run out by the time this claim is finalized and this does not seem to be a priority to them. Where is the customer service King Price promise to their clients and take client's interest at heart!!!! I don't know when my car will be assessed, but I know I will soon sit without transport and King Price will not assist as my car rental days would have expired, whether it was their lack of service or not!!!!!