King Price ***** Claims Handling

To Whom This May Concern. I refer to my insurance policy no KP ********** , I have submitted a claim to you on the 21 of June 2018. I have explained in detail the factors which gave rise to the claim as well as all the required documents. The cause of the accident was not in any way attributable to my driving conduct as the driver of the vehicle which collided with mine was driving in the wrong direction.

I am of the view that you are deliberately stalling the settlement and repair of my motor vehicle as your assessor Thys Maree is trying to float to triple my access or avoid paying the claim.

His point of departure is simply that without my car I can’t make a living which I have countless times told him that is not true. He has failed to call my employer who would have explained my job description. I’m a software developer and General Manager, I have two main addresses where I work, either Bryanston or Farie Glen. I can’t add an additional address on the system. I go to one of the sites the full day and don’t need to leave one site to go to the other. This is viewed as personal use not as business by sales agents of King Price because I spend the whole day at the client, meaning I could take a taxi there and back. He disagrees. He see trips to Farie Glen as business and says it not listed as place of employer which means I use my car for business. If you as the reader of this letter, had another branch of King Price in Centurion as well as Menlyn and you went to Centurion instead of Menlyn and did the same work for the whole day is this using your car for business? I will do his job for him and get a letter from the director of my company.

In our interview I mentioned that I go see clients 6-7 time which is within a limit I didn’t even know. I only leave my place of work to go to another site during the same day 6-7times to release new software. No matter how good I am at my job I can’t release more, some months I don’t even release anything which means I don’t go to different site. He mentions one month (last month) where I made more than 15, this is in fact twice in the last 24 months when I would have done more than 15. So if twice I’m over the limit of 7 is he going to change my policy to business because of two months and credit me back to personal for the other 22 months? The sales agents say that if it’s not often when you go over 7 then you are still classified as business as it’s an average.

I have spoken to 2 sales different agents and relayed the reasons why he says I’m on business and have received an outcome than I’m not supposed to be on business. I have asked if he has listened to the recording but he doesn’t car, he believes he is right not the people who give me insurance. The last agent in fact adjusted my driving distance on my policy and updated my address as variable, this means I’m under insure in the region of around R150 a month, over 24 months it’s not R13,000.00 extra which is what he is trying to achieve incorrectly.

I am insured with you and have paid all monthly premiums from inception of my policy without fail and as such I expect that you settle this claim in a positive manner so that I can have my vehicle back as soon as possible. I do not have a problem in paying additional but have a problem in paying something that is not correct by definition. I will not be taken for a ride because I wear a suit that I will pay what I should not or because I’m black that I’m an idiot.

Upon hearing the degree to which my case has been handled, my father who has a flee of vehicles is considering leaving king price along with members of the company I work for because as we speak we are trying to "convince" them that they are wrong to try to reject another employees claim even though its a different reason.

It is your duty as my insurer to persue re - imbur*****t of any money's payable by you in leui of repair from the other driver's insurer.

I am also of the view that you have not held my best interests in mind throughout this claims process.

I urgently require a written decision from you by no later than the close of business today regarding my claim, failing which I shall refer my to the relevant authorities for proper deliberation.