KING PRICE **************

On 08/09/2021 I was involved in a car accident I reported the matter immediately to them when I asked them to come and tow my car. I was only advised on 13/09/2021 that my car is undergoing assessment for damages on the same day I was told that a loss adjuster was appointed to help speed up the process to my surprise I was asked to provide consent for them to have my 2 months bank statements to interrogate my whereabouts my friends were interrogated of their whereabouts and my whereabouts the kind of info they requested was very intrusive. I really regret the day I decided to switch my insurance from Auto and general to them because at Auto and general they don’t have this nonsense when it come to the claim stage.

I have been treated as a ******** I have provided them with my bank statements my friends details. after all that they still claim that they cannot verify if I was the one who was driving the car and they can’t rely on the guys who towed me. Their phone calls are recorded since I called them first when I asked to be towed why can’t they listen to them because I also handed the phone over to the tow guys.

They still claim that I could have called them from somewhere else they even went as far as asking for my call recordings to confirm is it because I’m “BLACK”. This is a violation of my privacy for a 34K claim if King Price does not want to pay my claim let them give me back my car, I’m really sick and tired of their games. They are always looking for a loophole not to pay claims. My next letter will be to the Ombud. They are not reliable all they want is to look after their profits and not help the black marginalized people when they claim.