King Price disappointment

My car is insured with King Price. All was great until I had an accident on the 2nd of December 2022. My car was assessed and I even had a phone call on Friday last week with an update of which panel beater will be fixing my car. Today all of a sudden, they received an email from Hollard (of which I don't have a car insurance with) saying that I had a claim rejected due to "anti-theft device unacceptable". I called Hollard and no one could verify this claim. Now I'm stuck. Sadly, my family had prepared for a holiday out of the country. Imagine the inconvenience, the lies, the disappointment..