KING PRICE - DEBITING ACCOUNT AFTER POLICY WAS CANCELLED AND TRANSACTION DISPUTED

Very unhappy with the way King Price handles cancellation of Policy

I have sent e-mail and completed the form on their website during September 2020 to cancel my policy, nobody responded....

They continued to debit my account with the premium on the 01st of October. I disputed the transaction and it was reversed at a cost. I sent them e-mail again to inform them that the transaction was disputed as I have cancelled the policy. No response for a few days. I cannot take personal calls during the day and KingPrice responded that they tried to get hold of me and will not change anything on the policy until they spoke to me. How difficult is it to cancel a policy? Again they debited my account with the premium. It is against the law to debit again if a transaction was disputed, without a new mandate in place.

I will now proceed to report them to PASA and I want them to refund the costs of both the disputed transactions.

King Price will not get any recommendation from me.