JC
Jeveshnie C

1 reviews | Active since Sept 2020

30 Sept 2021, 20:46

King Price ****************!

My name is Jeveshnie Chetty. I was charged a double premium for absolutely no reason! My debit order just went out now for double my monthly premium. I am a client for 1 year now I have never made a claim nor missed a payment. I have been unable to load my mileage due to the app always being down. Y on earth was i charged double now! I am absolutely flabbergasted my other vehicle is insured with outsurance for the past 8 years I have never had this problem before. If king price does not refund my money I will ensure this is posted all over social media and i am taking my business elsewhere. This is absolutely stressful i am 7 months pregnant and have other debit orders still to go out however the moni is insufficient in my account now. I expect to hear from a case manager ASAP!!!

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Replies (2)
JC
Jeveshnie C's update01 Oct 2021, 15:29
Reviewer Update
I am very pleased as King Price has managed to resolve my issue and a refund has been made to me. I will continue my policy at King Price. Thank you Jason and Blessing for all the assistance. Apologies for not including surnames cudnt hear too well.
King Price Insurance
King Price Insurance's reply06 Oct 2021, 10:21
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Thank you for your valued feedback.