CK
Clinton K

1 reviews | Active since Dec 2023

11 Dec 2023, 09:58

King Price - Customer is king. Exceed expectations, always - ********* mission statement

After the destructive hail storm experienced early Nov this year, my complete house, roof and tangible additions were damaged and experienced conditional hail damage.

King price sent over the most *********** service provider who submitted a claim for one wall of the house. After numerous emails, requests for call back, an incomplete effort I was sent an email that my claim will be settled.

King price does not live by their company values and mission. I have requested a change of service provider to re-assess but only received empty promises. I now have a self-standing house with only one of the four walls painted ..... Instead of understanding my needs as a paying customer, King Price is convinced by a cheating service provider.

I really hope this message reaches everyone that are in the market for household insurance and encourage them NEVER to consider King Price for their arrogance, empty promises and unprofessionalism.

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Replies (4)
King Price Insurance
King Price Insurance's reply11 Dec 2023, 10:09
Official
Hi Clinton

We are unable to trace any policy with the information you have provided this website. We kindly request that the policy holder email his/her detailed concerns and policy details to *** for further assistance.
CK
Clinton K's update11 Dec 2023, 10:13
Reviewer Update
Maybe if you tried calling me as I requested several times; I can explain the situation for the 1000th time!!!!!!!! Yet again, King Price cannot follow through with a simple request of a call back.
CK
Clinton K's update11 Dec 2023, 10:13
Reviewer Update
An email was sent through to ***
King Price Insurance
King Price Insurance's reply11 Dec 2023, 10:18
Official
Thank you, our complaints team will look into the matter.