King Price complain

I am highly disappointed with King Price the way my last car claim was handled.I had an incident on 08 July 2022, called the insurer right away as my car was not drivable and to the vehicle was towed and I registered my claim the next day. But the claim was authorized two weeks later after the claim was registered and that was after I kept calling everyday to find out what was the hold up and was ready to take them to the ombudsman. Repairs started and they instructed the dealer to fit the vehicle with the bumper from other suppliers not that of the original parts and the bumper is loose ,they said that reason being is that the vehicle is too old in terms of odo reading.