KK
Karen K
1 reviews | Active since Nov 2021
16 Nov 2021, 09:22
King Price Claims - Shocking.
If I could give them a minus one star I would. After paying premiums since 2018 I have put in a claim for a window and mirror that was smashed during a smash and grab. After FIVE days they finally returned my calls. First person acknowledged no excess and they will send assessor to me. Second, hardy English speaking person, said no can do I have to drive the windowless car through Durban city center to get assessment done. Then their service provider phoned and said I also have to take the car through to Amanzimtoti on the South Coast (I stay in Durban) for window replacement and ask if I am going to pay the R750 excess directly to them.
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King Price Insurance's replyOfficial
16 Nov 2021, 14:40Hi Karen
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department has been in contact to discuss, should you require any further information kindly contact our claims department directly.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department has been in contact to discuss, should you require any further information kindly contact our claims department directly.
King Price Insurance's reply16 Nov 2021, 14:40
Official
Hi Karen
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department has been in contact to discuss, should you require any further information kindly contact our claims department directly.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department has been in contact to discuss, should you require any further information kindly contact our claims department directly.