King Price cheaper insurance and **** service, roams around in your car while its supposed to be in repairs

<p>My husband was involved in a car accident on 14 November 2016, it took 2 weeks for the claim to be approved after my husband had to drive up and down for an accident report and numerous calls and escalations to senior management. The car was sent to one of King Prices preferred panel beaters - Pride Autobody, during the time the car was supposed to be in repairs we received reports from family members that our car was spotted at the lake with the exhaust almost hanging on the floor, my husband contacted the panel beaters and the insurance and was advised that our car was sent to be cleaned, to date we have not received a response from King Price and Pride Autobody regarding the incident after being promised that it will be investigated. Today we finally received a call to collect the car, upon collection we were informed that the front window does not close (the back of the car was damaged accident). Pride Autobody advised that they received the car with the front window not closing (but it worked perfectly fine when they were roaming around with our car) and King Price said they will log an investigation, we now have to go on holiday with a car that's windows don’t close and have yet to receive a response from either party. But what the hell, they already received their monthly premium and we’ve paid the access.</p>