King Price chasing sign ups - No client service

I joined King Price in August 2014. During telephonic enquiry was only asked about Judgements not defaults which I responded to and agreed to credit check. Payments were made etc. Car ****** in February 2015. Since then it was a nightmare. I had to do all the phoning to insurance. Not once did they contact me. From the start of having the car towed to assessment centre etc this took more than 20 calls from Monday to Thursday. From management to claims handlers, nobody calls you back. If the claims handler not available nobody else can assist. Then after assessment told claim not going to be honoured due my \disclosure of defaults"against my name. Apparently if I don't inform them of my credit viability during the course of being a client"